1 Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Name, address, phone number, and email address
- Date of birth and demographic information
- Insurance information and billing details
- Medical history, symptoms, and health-related information
- Appointment requests and communications with our staff
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms
- Device information (computer, mobile, tablet)
2 How We Use Your Information
We use the information we collect to:
- Provide medical care and treatment services
- Schedule and manage appointments
- Process insurance claims and billing
- Communicate with you about your care and our services
- Send appointment reminders and follow-up communications
- Improve our website and patient experience
- Comply with legal and regulatory requirements
- Respond to your inquiries and requests
3 HIPAA Compliance
As a healthcare provider, Triangle Regen Medicine and Biologics Center complies with the Health Insurance Portability and Accountability Act (HIPAA).
Your Protected Health Information (PHI) is handled in accordance with federal regulations. We maintain physical, electronic, and procedural safeguards to protect your health information.
A complete Notice of Privacy Practices is provided to all patients and is available upon request. This notice describes how your medical information may be used and disclosed and how you can access this information.
4 Information Sharing and Disclosure
We may share your information with:
- Healthcare providers: For treatment, referrals, and coordination of care
- Insurance companies: For claims processing and payment
- Business associates: Service providers who assist with our operations (bound by confidentiality agreements)
- Legal authorities: When required by law or to protect rights and safety
We do not sell your personal information to third parties.
5 Data Security
We implement appropriate security measures to protect your information, including:
- Secure, encrypted connections (SSL/TLS) for data transmission
- Access controls and authentication requirements
- Regular security assessments and updates
- Staff training on privacy and security practices
- Physical security measures at our facility
6 Your Rights
You have the right to:
- Access your medical records and personal information
- Request corrections to your health information
- Request restrictions on certain uses and disclosures
- Receive an accounting of disclosures of your health information
- Receive communications through alternative means or locations
- File a complaint if you believe your privacy rights have been violated
8 Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
We use third-party services for analytics, email communications, and appointment scheduling. These services are selected for their commitment to data protection and are bound by appropriate agreements.
9 Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 through our website. For patients who are minors, we collect information from their parents or legal guardians in accordance with applicable laws.
10 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11 Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Triangle Regen Medicine and Biologics Center
1440 Environ Way
Chapel Hill, NC 27517
Phone: 919-752-3051
Fax: 919-756-3878
Email: inquiries@triregenmed.com